How do I return an item?
If you receive your order and aren't head over heels for it, you do have the opportunity to return the items you purchased for store credit.
- Items are unworn, unaltered, and unwashed with no makeup or deodorant stains and free of any fragrance/scent. All original tags must be attached.
- Shoes must be in the shoebox enclosed in a mailer or box in their original condition; meaning in the shoebox with original packaging and the shoebox must be free of shipping labels and tape. Do not return the shoes in the shoe box only. They will be returned to sender. No exceptions will be made.
- Items must be postmarked within 14 days from the date of receipt to be eligible for store credit. Late returns will not be accepted without prior return approval. Restocking fee may apply to late returns.
- Items marked as final sale cannot be exchanged, refunded, or returned. Accessories and basics are final sale.
- If your return does not meet these requirements, it will be returned to you. We do reserve the right to refuse returns if there are signs of wear, damage, or alterations have been made.
- If you are wanting to exchange sizes in an item, please email email@example.com prior to sending your item back and we will check availability. Items purchased using a discount code are not eligible for exchange.