How do I return an item?
If you receive your order and aren't head over heels for it, you do have the opportunity to return the items you purchased.
Items can be returned if:
- Items are unworn, unaltered, and unwashed with no makeup or deodorant stains and free of any fragrance/scent. All original tags must be attached.
- Shoes must be returned in mailer or box in their original condition; meaning in the box with original packaging and box must be free of shipping labels and tape. No exceptions will be made.
- Items must be postmarked within 7 days from the date of receipt to be eligible for a refund. For store customers, it is 7 days from when the item is ready for pick up. Items must be postmarked within 14 days of the ship date to be eligible for store credit.
- Items marked as final sale cannot be exchanged, refunded, or returned. Accessories and basics are final sale.
- Items purchased with a coupon code of 20% off or more are eligible for store credit only (unless noted as final sale).
- If your return does not meet these requirements, it will be returned to you. We do reserve the right to refuse returns if there are signs of wear, damage, or alterations have been made.
If your items meet these requirements, please complete the return form included in your order. If you are not sure, please email firstname.lastname@example.org. You will receive your choice of a full refund or store credit. Please indicate which you would like on your return slip. If no selection is made, store credit will be issued. Customers with a return rate of 50% or higher will be eligible for store credit only.
In the case of a late return, customer must have email approval and all refunds will be issued in the form of store credit less our cost of shipping.
Customers are responsible for return shipping.
Please mail returns to:
404 Denrock Ave.
Dalhart, TX 79022
All sales on accessories, basics (Nikibiki products, leggings, and skirt extenders), and sale items are final.
Belles and Whistles is not responsible for items lost in transit.
Items received after the return deadline without email approval and shoes returned in their original box (ie with tape, labels, etc on the actual shoe box) will be returned to sender. No exceptions will be made.
REFUNDS & PROCESSING TIME
If your return meets the above requirements, we will get your return processed within 2 to 3 business days of us receiving it. You will be notified via email once your refund or store credit has been issued. Some banks do take a few additional days to process refunds.
We do not cancel orders once placed due to our quick turnaround time. If we make an exception and agree to cancel your order, you will be eligible for store credit only. No exceptions.