How do I return an item?
If you receive your order and aren't head over heels for it, you do have the opportunity to return the items you purchased for store credit.
Items can be returned if:
- Items are unworn, unaltered, and unwashed with no makeup or deodorant stains and free of any fragrance/scent. All original tags must be attached.
- Shoes must be in the shoebox enclosed in a mailer or box in their original condition; meaning in the shoebox with original packaging and the shoebox must be free of shipping labels and tape. Do not return the shoes in the shoe box only. They will be returned to sender. No exceptions will be made.
- Items must be postmarked within 14 days from the date of receipt to be eligible for store credit. Late returns will not be accepted without prior return approval. Restocking fee may apply to late returns.
- Items marked as final sale cannot be exchanged, refunded, or returned. Accessories and basics are final sale.
- If your return does not meet these requirements, it will be returned to you. We do reserve the right to refuse returns if there are signs of wear, damage, or alterations have been made.
- If you are wanting to exchange sizes in an item, please email shopbellesandwhistles@gmail.com prior to sending your item back and we will check availability. Items purchased using a discount code are not eligible for exchange.
If your items meet these requirements, please complete the return form included in your order. If you are not sure, please email shopbellesandwhistles@gmail.com. You will receive store credit once your return is processed.
Customers with a return rate of 30% or higher will be assessed a 15% restock fee per return as long as their return rate remains over 30%. This is a rolling average and not permanent.
Customers are responsible for return shipping. Be sure to get tracking so you can keep track of your return's progress. If you want us to check our postage rates to see if we can get a cheaper rate for you, we are happy to check. If our rate is a better option we can provide a return label and deduct the cost from your store credit.
Please mail returns to:
Belles and Whistles
Kingwood, TX 77339
All sales on accessories, basics (Nikibiki products, leggings, and skirt extenders), doorbusters, and sale items are final.
Belles and Whistles is not responsible for items lost in transit.
Items received after the return deadline without email approval and shoes returned in their original box (ie with tape, labels, etc on the actual shoe box) will be returned to sender. No exceptions will be made.
REFUNDS & PROCESSING TIME
If your return meets the above requirements, we will get your return processed within 5 business days of us receiving the return. You will be notified via email once your store credit has been issued.
CANCELLED ORDERS
We do not cancel orders once placed due to our quick turnaround time. If we make an exception and agree to cancel your order, you will be eligible for store credit only. No exceptions.
